Customer Support

A dedicated contact point

To provide you with an efficient and timely service, you can contact any of our Customer Service Advisors using our dedicated telephone number and email address. This will ensure a prompt response to both orders and any queries raised.

Our committed team aims to:

• Ensure your experience with CDUK is prompt, efficient and provides all the support you need.
• Raise and acknowledge your orders both punctually and accurately.
• Return your calls at the earliest opportunity.
• Resolve your queries (for example credit and invoice queries) quickly and effectively.
• Resolve any complaints in a proactive and timely manner.

Useful information

• Opening Hours: Our customer service department is open from 8am—5:30pm (Monday—Friday).
• Delivery information for items held in stock: Orders received before 3pm Monday—Friday will be delivered within two working days. Orders raised after 3pm, will be processed the following day. For example, if you send your order on a Monday after 3pm, you will receive it by Thursday.
• Collections for items held in stock: You can place your order with us from 8am-5pm and collect it the very same day up to 7pm. Please allow a minimum of one hour for your order to be processed prior to collection.