Fabricator Support Update
As we are sure you are aware, the situation surrounding COVID-19 brings many changes but we endeavour to keep you up to date with any impact on the service or support CDUK provides as soon as possible, via email and on this page. We are in this together.
Tuesday 5th January 2021
I would like to start by wishing you a Happy New Year, although I wish it could be under better circumstances. These are challenging times for us all, but I hope that by continuing to operate we can support you in the CDUK way, and your business too can remain operational for your customers.
Our service will not change as a result of the latest government announcement, below is a summary of how each of our teams are operating to allow you to understand how we can support you and for you to plan accordingly.
CDUK remains open and we will be delivering products and services to our partners and customers with COVID-19 safe practices, as has been the case since last Spring. As I am sure you’ll understand the health, safety and wellbeing of our team and yourselves is more important to me than anything right now and at the forefront of our decision making. I appreciate all purchases our customers wish to make from us and understand at times that deadlines are tight. Our service has remained consistent to allow you to plan for these eventualities and I know the teams are trying their best for you every day. I’d appreciate your support through this challenging time and ask that you treat our people with respect and courtesy at all times.
I assure you we are trying our best to live up to your expectations and keep our industry moving. We will do what we can to keep you up to date with any changes over the coming months and if you’d like to make sure you receive these updates please register for service updates on the form featured on this page.
As I have said before, tough times call for tough teams and I’d like to praise the hard work, resilience and commitment of my CDUK colleagues, our fabrication partners and all valued customers. I wish you well during this latest round of restrictions, stay safe.
Thank you as always for your continued support.
Divisional Managing Director
CDUK Sales, Marketing & Technical Team
The CDUK Sales Team is available to visit customer premises where safe to do so, we have risk assessments in place to keep you and the team safe. Please contact your respective Area Sales Manager to arrange an appointment. We can still discuss any project or order over the phone, email or via video call too.
Our Technical and Training Team is not currently visiting sites for fabricator training sessions, however the Training Workshop in Leeds is open. Fabricator training courses are available to book, with risk assessments and guidelines in place for your safety. All training courses are free of charge, for full details email firstname.lastname@example.org
CDUK Customer Services Team
The Customer Service Team is available to process your orders as per our standard operating hours, from 8am to 5.30pm, Monday to Friday. There has been no change to this service.
The Samples Team continues to process requests for literature and standard size samples, please allow more time than usual for these to get to you, it will take around 5 working days.
CDUK Operations Team
Since March. delivery times have been extended from 24 to 48 hours for the UK and our customers in Ireland also see their delivery times extended by one further day than previously. The cut-off time for all orders with our Customer Services Team remains at 3pm. This extra day lead time enables us to work safely and with more time to allow for social distancing in a busy warehouse and allows time to ensure that all of our warehouse team are available and at work with no reported health issues.
Since November, we have been able to offer you the option of a next day collection service should you require your products sooner. The collection option is available between 9am and 12pm Monday to Friday for any orders placed with us by the cut-off time of 3pm on the previous working day. We ask that any drivers collecting from us remain in their vehicle when visiting CDUK and attend the designated collection point. Detailed instructions will be supplied to you should you wish to make use of this service. All collections will be carried out with COVID-19 safe practices and risk assessments in place.
Unfortunately, the situation around COVID-19 led CDUK to make the decision to permanently close the workshop services facility. This means that our thermoforming, CNC and sanding services will no longer be available.
CDUK Finance Team
The team is dealing with payments between 8am and 5:30pm. If you are having or expecting financial difficulty through these challenging times and would like to discuss this with us then please contact our Head of Finance, Margaret Ferris on 0113 201 2253 or email email@example.com